We do. Enter your company name and intra-community VAT number at checkout and the invoice is issued automatically with the correct VAT treatment. For orders of five units or more, contact us for volume pricing.

Shipping is calculated at checkout: enter your delivery address and the available options, their cost and any applicable taxes or duties are shown before you pay. See our Returns & Shipping policy for the full terms.

The delivery estimate for your address is shown at checkout with the shipping option you choose. You receive a tracking number by email as soon as the parcel leaves the warehouse.

You receive a tracking number by email once the parcel is handed to the carrier. If a parcel arrives damaged, contact support with your order number and we will handle it under our returns policy.

Statutory consumer rights apply to every order, and any additional cover is described in our returns policy. Contact support with your order number and a short description or video and we will guide you through it.

It helps, so keep it for the first month. If it has been discarded we still accept the return in any sturdy packaging — we only ask that the robot and station are protected in transit.

No. The station washes them with 60 °C water after every run and dries them with 45 °C warm air for two hours, which is what stops the damp-cloth smell. A machine wash every few months is optional.

Wipe the turret window and the cliff sensors with the supplied dry microfibre cloth once a month. Never use alcohol or water on the optical windows.

You can, but the sealing collar on genuine bags is what keeps the dust from escaping when the station empties. Third-party parts do not void the warranty unless they cause the damage being claimed.

Up to 210 minutes in Silent mode, around 120 minutes in Standard and about 70 minutes on Max. That is roughly 180 m² per charge in mixed real-world conditions.

Yes. The charging circuit trickles and then stops, so keeping it docked is the recommended state and is better for cell longevity than repeated deep discharges.

It matters on carpet and in grout lines, where embedded grit needs real airflow to lift. On hard floors the robot automatically drops to a lower, quieter setting because the extra power is not needed.

The extending side arm reaches into corners and along skirting boards to within about 1 cm, and the AI route planner runs a dedicated edge pass at the end of every room.

It rarely touches anything. Double laser plus RGB recognition builds a 3D picture ahead of the robot and it slows to a crawl within 15 cm of an object, using the soft bumper only as a last resort.

Yes, over the internet from anywhere. Start a clean from the office, watch the live map and get a notification when it docks.

It is built for it. The rubber anti-tangle main brush combs hair towards the intake instead of winding it around the shaft, and the sealed bag means you never handle the hair when emptying.

Silent mode runs from 52 dB, quieter than a normal conversation. Pet recognition also makes the robot slow down and widen its path when an animal is detected rather than driving at it.

Yes. The ultrasonic sensor detects carpet in real time and the mop plate lifts 12 mm so the fabric stays completely dry.

Fill the detergent reservoir in the station once and it doses automatically at the correct ratio on every wash. Any neutral floor cleaner works, and refills are available on the accessories page.

The serviceable parts — battery, brushes, side brush, filter, wheels — are designed to be replaced. Contact support for availability of a specific part for your unit.

The brush, filter, side brush, wheels and battery are all user-replaceable with the included tool, and each has a step-by-step video guide. Deeper repairs should go through support to keep the warranty intact.